Refund policy

Change of mind

Products are mindfully crafted and hand made, and hoping it gives you joy as much as it has given me. Please note that our candles are made with natural soy wax and minimal visual imperfections may be present however, this does not affect the performance of the candle.

Unfortunately we are not able to offer returns for a change of mind. However, if there is an issue with your candle please email us direct at: welcome@niamhglows.au

Damaged or faulty items

In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will offered or a refund will be issued, at our discretion.

If you believe you have received an incorrect, damaged or faulty product, please contact us with photographic proof for review. Once the return has been assessed we will send details of the outcome via email. If approved for return, once the item has been received, please allow up to 3 business days to be processed. 

The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account. 

Please return all products to:

Parcel Locker 10123 81686
Mernda Town Centre 180 Riverdale Bvd
MERNDA VIC 3754