Shipping and Returns

 

Shipping 

All orders are processed within 3-5 business days and shipped via Australia Post Standard or Express service. Please note during sales periods the dispatch lead time is up to 7 business days. 

For precise delivery times to metro and regional areas, please contact Australia Post.

Shipping rates

Please note that we opt for carbon neutral shipping via Australia post.

FREE standard shipping on AU orders over $120. Otherwise a flat rate of $8.95 (standard shipping).

Express shipping may be requested, cost to be covered by the customer.

    International - free on orders over $300

    Orders

    Once your order has been dispatched, you will receive an email containing your tracking details.

    We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.

    Australia Post is a trusted service and, as such, NIAMH GLOWS will not refund or replace orders that have been scanned as delivered.

    Returns policy

    Change of mind

    Products are mindfully crafted and hand made, and hoping it gives you joy as much as it has given me. Please note that our candles are made with natural soy wax and minimal visual imperfections may be present however, this does not affect the performance of the candle.

    Unfortunately we are not able to offer returns for a change of mind. However, if there is an issue with your candle please email us direct at: welcome@niamhglows.au

    Damaged or faulty items

    In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will offered or a refund will be issued, at our discretion.

    If you believe you have received an incorrect, damaged or faulty product, please contact us with photographic proof for review. Once the return has been assessed we will send details of the outcome via email. If approved for return, once the item has been received, please allow up to 3 business days to be processed. 

    The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account. 

    Please return all products to:

    Parcel Locker 10123 81686

    Mernda Town Centre - 180 Riverdale Boulevard, MERNDA VIC 3754